Returns & Refunds

Roseanora wants your Roseanora order to feel right. If it doesn’t, you may request a return within 15 days of delivery.

Eligibility

Items should be unused, unwashed, and in original condition with tags attached where applicable. For hygiene reasons, certain items (such as swim and intimate styles) may be final sale if the hygiene seal is broken — this will be noted on the product page when relevant.

How to start a return

Email Support@roseanora.com or use the Contact page with your order number and the items you wish to return. We’ll confirm next steps and where to send the parcel.

Refunds

Approved refunds are issued to the original payment method after we inspect the return. Shipping fees on the original order are generally non-refundable unless we made an error.

Exchanges

Need a different size in Tops, Denim, or Matching Sets? Start a return for the original item and place a new order for the size you want so you don’t miss stock.

Sale items follow the same 15-day window unless marked final sale at checkout.